Saman Bank awarded new ISO certificate

Saman Bank awarded new ISO certificate

August19, 2019

Saman Rasaneh reported that the Iranian bank was granted the international certificate after successful adoption and implementation of standards related to effective and purposeful relations with clients and precise process following up the complaints.

Obtaining the certificate is an important step regarding the bank’s customer-oriented approach and has enabled the bank to handle the complaints with an effective and desirable process.

The certificate provides guidelines for design and implementation of an effective process of complaints handling for different types of trade services within an organization, including electronic trade.

Tags: iso 10002 , bank saman , iso
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